Reactions from around the region on the sale of Market Basket to Arthur T. Demoulas, ending the six-week standoff and boycott of the chain’s 71 grocery stores in Massachusetts, New Hampshire, and Maine.
“This is historic. It was an unprecedented situation, and it defies everything we thought we knew about how businesses are run and who has the power. Many scholars, myself included, are eating crow right now.”
-- Daniel Korschun, a fellow at the Center for Corporate Reputation Management at Drexel University
“If there’s anything people should take from this, it’s that America is hungry for this kind of success story where everybody wins: The customers, the employees, and the people who run the show.”
-- Shawn Dwyer, manager at Burlington Market Basket store
“To have an internal uprising of just about everyone, without a union, is very unusual in American industry. And it’s even more unusual for workers to say, ‘We want this guy to come back’ — and to have him actually come back.”
-- David Lewin, professor of management at the University of California Los Angeles
“Get out! That’s terrific. I’m relieved, grateful, excited.”
-- Tim Malley, chief executive of Boston Sword & Tuna, who severed tied with his $10 million a year customer because he was upset with what was happening at Market Basket
I’ll be on the phone tomorrow morning. [I’ll bring on part-timers] as soon as I can get them through the door.”
-- Stephanie Schwechheimer, the manager of a Market Basket store in Haverhill
“This takes all the stress away. I’m glad that this is finally over. From the owners to the employees to the customers to the vendors, this has just been a very stressful five weeks.”
-- Richard Bonanno, owner of Pleasant Valley Gardens in Methuen, who has spent the last few weeks desperately trying to sell off 80,000 mums that Market Basket usually orders from his farm.
“It’s just fantastic. It’s what we’ve been waiting for. I was actually really starting to worry things weren’t going to go the way we wanted.”
-- Ann Rogers, 55, a protesting employee who worked in the accounts payable department at the company’s Tewksbury headquarters
“I think employees see the power of harnessing social media to change the course of a company. What’s been interesting is how corporate decisions played out in the media, and on social media, for everyone to see. It’s highly unusual.”
-- Maura Greene, a Boston employment attorney who followed the Market Basket brinksmanship closely
“This is an awesome case study,” he said. “It’s a great study in managing family dynamics. It’s a great study in leadership styles, in ownership styles. There’s a whole pile of interesting stuff.”
-- Ted Clark, professor of entrepreneurship and innovation at Northeastern University
“I am relieved that our focus can now shift from getting it done to bringing it back. Make no mistake about this: We made history.”
-- Steve Paulenka, a fired Market Basket employee who has organized protests calling for the return of Arthur T. Demoulasbennie.firstname.lastname@example.org. Follow him on Twitter @bdinardo.