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Switching banks too much hassle for many depositors

By Todd Wallack

 |  Globe Staff  

  December 11, 2011

Despite all the complaints about big banks, some analysts believe most customers will stay put. That’s especially true for customers who have spent hours setting up direct deposit and payments to credit card companies, utilities and other companies and don’t want to spend hours duplicating the setup with another institution. Many customers have also come to rely on big banks’ networks of ATMs and branches, as well as advanced technology like mobile banking.

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