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INNOVATION ECONOMY

Making sure your resume gets to the top of the pile

or most job-seekers, the process is a mystery: Faceless human resources staffers poring over piles of CVs, deciding which applicants get an interview, and which get a generic “Thanks for your interest’’ e-mail. Scott Kirsner spent last week talking to chief executives and HR executives about how resume-sifting works at Massachusetts companies, from accounting firms to makers of organic crackers. Here are the 12 most surprising things and most useful pieces of advice he heard.

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