You can now read 5 articles in a month for free on Read as much as you want anywhere and anytime for just 99¢.

Agencies reveal top consumer complaints of 2011

On Tuesday morning, various state and federal organizations, as well as the Better Business Bureau of Boston, each announced a list of top five consumer issues of 2011. The state’s Office Consumer Affairs and Business Regulation, the Attorney General’s office, and the Better Business Bureau held a press conference to present their lists. The US Postal Inspection Service and the Northeast Region office of the Federal Trade Commission also posted their own lists. Issues with identity theft, home improvement contractors and automobile dealers were popular complaints. Below, find the full list of complaints from each agency:

Office of Consumer Affairs and Business Regulation

1. Auto insurance

Continue reading below

2. Health insurance

3. Home improvement contractors

4. Lemon law

5. Home insurance

Massachusetts Attorney General

1. Foreclosure relief scams

2. Identity theft

3. High pressure sales pitches

4. Home improvement contractors

5. Eye-catching introductory offers

Federal Trade Commission - Northeast Region

1. Identity theft

2. Debt collection

3. Shop-at-home and catalog scams

4. Prizes, sweepstakes and lotteries

5. Banks and lenders

Better Business Bureau of Boston

1. Banks

2. Clothing

3. Automobile dealers - new cars

4. Collection agencies

5. Automobile dealers - used cars

U.S. Postal Inspection Service

1. Foreign lottery scams

2. Fake checks

3. Work at home scams

4. Telemarketing Fraud

5. Cross-border fraud

Gail Waterhouse can be reached at
Loading comments...
Want each day's news headlines delivered fresh to your
inbox every morning? Just connect with us
in one of the following ways:
Please enter a valid email will never post anything without asking.
Privacy Policy
Subscriber Log In

You have reached the limit of 5 free articles in a month

Stay informed with unlimited access to Boston’s trusted news source.

  • High-quality journalism from the region’s largest newsroom
  • Convenient access across all of your devices
  • Today’s Headlines daily newsletter
  • Subscriber-only access to exclusive offers, events, contests, eBooks, and more
  • Less than 25¢ a week
Marketing image of
Marketing image of