Agencies reveal top consumer complaints of 2011

On Tuesday morning, various state and federal organizations, as well as the Better Business Bureau of Boston, each announced a list of top five consumer issues of 2011. The state’s Office Consumer Affairs and Business Regulation, the Attorney General’s office, and the Better Business Bureau held a press conference to present their lists. The US Postal Inspection Service and the Northeast Region office of the Federal Trade Commission also posted their own lists. Issues with identity theft, home improvement contractors and automobile dealers were popular complaints. Below, find the full list of complaints from each agency:

Office of Consumer Affairs and Business Regulation

1. Auto insurance

2. Health insurance


3. Home improvement contractors

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4. Lemon law

5. Home insurance

Massachusetts Attorney General

1. Foreclosure relief scams

2. Identity theft


3. High pressure sales pitches

4. Home improvement contractors

5. Eye-catching introductory offers

Federal Trade Commission - Northeast Region

1. Identity theft

2. Debt collection


3. Shop-at-home and catalog scams

4. Prizes, sweepstakes and lotteries

5. Banks and lenders

Better Business Bureau of Boston

1. Banks

2. Clothing

3. Automobile dealers - new cars

4. Collection agencies

5. Automobile dealers - used cars

U.S. Postal Inspection Service

1. Foreign lottery scams

2. Fake checks

3. Work at home scams

4. Telemarketing Fraud

5. Cross-border fraud

Gail Waterhouse can be reached at