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US issues guidelines for Direct Air refunds

By Katie Johnston

 |  Globe Staff  

  March 15, 2012

The US Department of Transportation has issued several options for passengers seeking refunds from Direct Air, which has suspended operations for two months. The department is advising passengers to contact a new toll-free phone number set up by the airline and request a refund, with proof of their travel purchase, from the airline, as well as from its escrow bank and surety bond company. Refunds can also be obtained from the consumer’s credit card company.

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