Need a teller at the ATM? Push the button
Machines’ video links promise efficiencies for banks
NCR Corp. of Deluth, Ga., the world’s largest ATM manufacturers, is starting to sell new “Interactive Tellers’’ that allow customers to chat with a banker to make deposits, withdrawals and other transactions. Instead of using a debit card, customers can show their driver’s license or other ID card just as they could with a traditional teller. “This is definitely what’s next’’ in ATMs, said Robert Landstein, chief information officer for First Trade Union Bank in Boston.