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TD Bank to close Mass. call center, cutting 200 jobs

By Todd Wallack

 |  Globe Staff  

  May 09, 2012

TD Bank, the fourth largest retail bank in the state, confirmed Wednesday that it plans to close a customer call center in Springfield by the end of the year, eliminating 200 jobs. Bank spokesman Jimmy Hernandez said the regional bank plans to shift the call center operations from Western Massachusetts to Greenville, S.C. in December. He said the bank decided to make the move because it owns 467,000 square feet of office space in Greenville and received state and local financial incentives to expand in Greenville.

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