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CONSUMER ALERT

As airlines merge, using vouchers can get complicated

By Mitch Lipka

 |  Globe Correspondent  

  May 13, 2012

A reader writes Consumer Alert: ‘AirTran gave us a free roundtrip for any route they operate. After learning they flew from Boston to Seattle, we decided to visit our son on the West Coast and tried to book a flight. AirTran told me they no longer had service to Seattle and that Southwest had taken over that route. I then called Southwest and was informed that they had purchased AirTran, but were not fully merged and would not accept the voucher.’

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