NEW YORK — The government is launching an online database of complaints about credit cards.
The public can see what types of complaints people have filed against any bank that issues credit cards. They can also search complaints by ZIP code and see how banks responded. The database does not include personal information.
The database goes live Tuesday. It will be maintained by the Consumer Financial Protection Bureau.
The bureau is the first agency to set up a public website to track complaints about consumer financial products. It will use the database to track complaints and identify potential problems in the marketplace, such as a new card that carries hidden or poorly disclosed fees. It also wants consumers to use the information to research financial products they might use.