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The Boston Globe

Business

Peter Post Etiquette at work

Even as voice mail use dwindles, rules apply

About a year ago, I stopped leaving my daughter voice mail messages on her cellphone. It had become quite apparent that she never listened to them. Instead, she simply noticed that she had a missed call from me, and she called back.

So, I wasn’t surprised to see an article on USA ­Today’s online edition about the decline of voice mail usage. A survey by Vonage, an online phone company, found that the number of voice mails being left on Vonage user accounts is down about 8 percent from a year ago and people are listening to voice mails that are left for them less often. PCMAG.com picked up on the story and in a post, “Is Voicemail Dead?” asked readers to take a survey. The results so far: 23 percent of respondents leave messages quite often, 47 percent not that much, and 27 percent never.

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