Read as much as you want on, anywhere and anytime, for just 99¢.

Celtics Live



3rd Quarter 3:11

RIM blames technical problem for BlackBerry outage


OTTAWA — Research in Motion said that an unidentified technical problem cut off BlackBerry e-mail and other services to some of its customers in Europe, the Middle East, and Africa for several hours Friday.

In a statement, Thorsten Heins, the president and chief executive of RIM, said customers lost access to e-mail and instant messages for up to three hours but added that those messages were ultimately delivered.

Continue reading below

Heins said the outage involved ‘‘up to 6 percent of our user base.’’ With RIM’s most recent estimate of 78 million BlackBerry users worldwide, that would mean about 4.7 million users were affected.

The company blamed that incident on the failure of a ‘‘core switch,’’ effectively a specialized computer in Slough, England, that links RIM’s unique global network to the Internet as well as to telephone company networks. The company said that a backup switch also failed.

Loading comments...
Subscriber Log In

You have reached the limit of 5 free articles in a month

Stay informed with unlimited access to Boston’s trusted news source.

  • High-quality journalism from the region’s largest newsroom
  • Convenient access across all of your devices
  • Today’s Headlines daily newsletter
  • Subscriber-only access to exclusive offers, events, contests, eBooks, and more
  • Less than 25¢ a week
Marketing image of
Marketing image of