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The Boston Globe

Business

In map fiasco, Apple vows to find the way

Apple Inc. issued an unusual public apology Friday for the new mapping software in its popular iPhone as users around the world have complained about inaccurate driving directions, scant detail, and bizarre images, such as the roads onto Boston’s Zakim Bridge that appear to be melting.

Apple chief executive Tim Cook published an open letter on the company’s website in which he conceded that the mapping software, included in Apple’s new iOS 6 operating system for its iPhone 5 and other devices, didn’t live up to the company’s standards.

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