Bank of America says it plans to unveil at least a dozen “flagship” branches across the country — including a massive new 12,000-square-foot office in the Back Bay — that will offer customers more space, more specialized bankers and financial advisers, and the latest gadgets. The supersized branches, scheduled to be rolled out over the next two years, will feature employees patrolling the lobby with tablet computers — so they can help customers with routine transactions, such as resetting an ATM pin number or checking the status of a deposit, so they don’t have to wait in line for a teller.
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