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The Boston Globe

Business

After a storm, getting travel refunds can be tricky

The recent superstorm nor’easters that slammed into the East Coast grounded tens of thousands of travelers, including Neil Weiss.

Most travel companies waived their usual rules, offering those delayed by the storms a refund or credit. But Weiss, an editor for a trade magazine in Cherry Hill, N.J., found an unlikely roadblock to his refund: his online travel agency.

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