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The Boston Globe


Consumer Alert

Top tips for resolving complaints with companies

Usually, by the time someone writes in for help to solve a problem, they’ve gotten frustrated, hit a few walls, and become pretty much resigned to failure. But every so often a reader will persist — working all the angles until finally emerging with an acceptable solution.

Let’s face it, not every fight can be won with even the best tactics. Sometimes, an outside party — whether it’s a newspaper, a government agency, or another organization — is needed.

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