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The Boston Globe


Consumer Alert

Paying attention to return policies can save hassle, money

Q. I purchased a Nook Simple Touch with Glow Light in the Hingham Barnes & Noble. I purchased it to use during recovery from scheduled surgery, and I asked the cashier if it was possible to return it should I decide it was not for me. He told me I had two weeks, so I tossed the receipt in the bag. I never even opened the bag, let alone the package, during the first two weeks. I have tried to return it and was told that because the return policy is two weeks, there’s nothing that can be done at the store. They suggested I contact corporate. I spent hours on hold, being passed from supervisor to supervisor. E-mails I sent received only standard replies.

Linda Muldoon, Braintree

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