Bank of America’s customer satisfaction level fell to its lowest in more than a decade, lagging other major US banks as well as credit unions, according to a nationwide survey of bank customers slated to be released Tuesday. The American Customer Satisfaction Index, published by ACSI LLC, an Ann Arbor, Mich., research firm, gave Bank of America a score of 66, compared with 70 for Citigroup, 71 for Wells Fargo, and 74 of JP Morgan Chase. All other banks averaged 79 percent, while credit unions scored 82.
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