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The Boston Globe


Bank of America gets low customer ratings in survey

Nationwide survey scores of customer satisfaction down

Bank of America’s customer satisfaction level fell to its lowest in more than a decade, lagging other major US banks as well as credit unions, according to a nationwide survey of bank customers slated to be released Tuesday.

The American Customer Satisfaction Index, published by ACSI LLC, an Ann Arbor, Mich., research firm, gave Bank of America a score of 66, compared with 70 for Citigroup, 71 for Wells Fargo, and 74 of JP Morgan Chase. All other banks averaged 79 percent, while credit unions scored 82.

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