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The Boston Globe

Business

Consumer Alert

Any redress when wedding gown vanishes from storage?

Q. After my wedding eight years ago, my friend dropped off my dress for me at what was then Esplanade Cleaners. After the store was sold, I checked and a record of my dress was still in the computer system. When my niece recently got engaged, she wanted to use the dress for her wedding. I couldn’t find the receipt and called the store only to find that they didn’t have any dresses in storage. I was told that they didn’t retain any inventory and that I needed to track down the former owner, who moved out of state. I should have been given the chance to pay the storage fee in full and retain the gown. Now, it’s gone. Do I have any redress at all?

Jacqueline Church

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