Q. My wife and I booked a trip to Aruba to celebrate her 60th birthday and my 65th, and our 10-year wedding anniversary. The AAA travel agent recommended the hotel, as we knew nothing about the island, and we paid extra for an oceanfront room. To say the accommodations were horrible would be an incredible understatement. I complained to AAA about the hotel and, after a month, all they were willing to offer was a $300 credit toward our next trip booked through them. Any help in retrieving the money that we paid for a vacation that was a travesty would be really appreciated. - FRED BEYROUTEY, LEOMINSTER
A. When you book with a travel agency, especially in today’s heavily self-service environment, you expect expertise and service. Agents have varying skills and insights and can only foresee so much when it comes to what happens on the actual trip.