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The Boston Globe

Business

Consumer Alert

Return policy should be stated before a sale takes place

Q. My 13-year-old daughter and her friends were shopping at the Burlington Mall looking at iPhone cases at the Street Talk kiosk. The sales lady subjected her to an aggressive sales pitch, and my daughter ended up purchasing a case worth about $1 and a screen protector worth about 2 cents for $40. As soon as she paid, she changed her mind because she never really wanted the case and protector, but felt pressured. She was told she could only exchange the items for something else and could not get her money back. It is true that the receipt says “no refunds” at the bottom, but that important piece of information should have been clearly stated verbally by the salesperson at the time of the transaction, or there should have been a prominent sign at the checkout counter. - VILNIS KREISMANIAS, READING

A. What an unfortunate way for a young consumer to learn not all stores are created equal when it comes to returning items.

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