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The Boston Globe

Business

Consumer Alert

Solving a riddle behind a ‘gift card’ that expires

Q. I am looking for help with an issue about gift cards. I recently purchased a computer from Dell and as part of the purchase they sent me what they call “Promotional eGift Cards.” The terms of the gift card say that “Available funds expire 90 days from the issuance date (except where prohibited by law).” My understanding has been that under Massachusetts law, gift cards are not allowed to expire, so I did not worry too much about the expiration. Now, when trying to use them, I am being told that the funds are gone and nothing can be done to reinstate them. I asked to speak to a supervisor and was told the same thing. Is there any way to get the money back?

Gaurav Khanna, Gardner

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