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The Boston Globe


Mortgage servicing: a consumer guide

Millions of Americans know the desperation of trying to hold on to their homes as nearly all of their efforts are thwarted by a mortgage company that seems determined to foreclose.

The Consumer Financial Protection Bureau laid out new rules Thursday to keep struggling homeowners from losing their homes by getting the runaround from mortgage servicers — the middlemen who collect loan payments and handle loan modifications and foreclosures.

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