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The Boston Globe

Business

Etiquette at Work

Be careful what you say, how you say it

We’ve already looked at how actions and appearance can affect your relationships. Now we’ll look at the words you use and how you use them.

I learned my lesson about how words can have a negative effect on a relationship when I gave a seminar in Dallas several years ago. I responded to a question a participant asked by saying, “Oh my god. What a great question. Thank you.”

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