Q. In July, my wife and I wanted to check out our credit scores and saw an ad to get “free” credit scores from a company called ScoreSense. We put our credit card numbers in to pay $1 each and started getting charged between $19.95 and $29.95 a month each. We had no idea that we had signed up for any services from them. We didn’t realize what was happening ­until September and contacted the company in writing as they requested. They ended up giving us refunds for September and December, but not July, ­August, October, and November. Can you help us get our money back?

Katherine Martin, Arlington