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The Boston Globe

Business

CONSUMER ALERT

Credit card was stolen, but Chase keeps sending bills

Q. I am hoping that you can help me with a problem that has been going on since last year. I am still receiving bills from Chase for a credit card that I reported stolen in April 2012. I have made too many calls to customer service and their supervisors being told it would be handled and taken care of. It is now January 2013, and I am still receiving bills with interest and late fee charges affecting my credit. I do not know what else to do. At the time I reported this card stolen, I paid the entire balance that was due. Somewhere along the line, Chase mistakenly took my payment and applied it to another credit card — leaving the stolen card with a balance. Thank you for any help that you can give me.

Dorothy M. Girouard, Tyngsborough

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