WESTBOROUGH — Twelve-year-old eClinicalWorks isn’t a household name — yet.
The rapidly growing privately held company has kept a relatively low public profile even as it has emerged as the nation’s largest seller of electronic health records software to physicians offices, outpacing larger and better known rivals such as Epic Systems and GE Healthcare. But the Westborough company’s name recognition may soon increase now that it’s poised to enter the consumer health arena.
Comments
Robert,
There are some good reasons for the "stubborn resistance to the kind of plain English communications" in healthcare. The human body is very complicated. All the PCPs I know are very good at getting the necessary information to their patients; they put in ridiculously long hours going through the reams of test results every evening, deciding which results need to be communicated to patients. Giving patients access to the "raw" data without a background to interpret them will have consequences. Expect every PCP to be beseiged via email by patients to explain every little nuance of their test results no matter how minute... adding significantly to their uncompensated burden of work. Transparency is good, but when you expect PCPs to pay for this software, and third party payers balk at paying for email communications, this will be another disincentive for a future generation of doctors to become PCPs.