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The Boston Globe

Business

Discontent grows as thousands wait for power

MARSHFIELD — Frustrations started to show Monday as thousands of residents went another cold day without electricity and heat following this weekend’s snowstorm, while government officials criticized NStar for not being more responsive to customers’ need to know when power would be restored.

“They’re not sharing the information they have about what their plans are, what their estimates are,” said US Representative William R. Keating, who represents many communities still in the dark and whose own home in Bourne was without power. “I’ve met with numerous people who said, ‘I just want to know how long it’s going to be so I can make a decision.’ ”

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