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The Boston Globe

Business

Insurers set off a fight on replacement parts

When a pickup slammed into Beth Dailey’s 2006 Mercedes last summer, her insurer readily agreed to pay for the repairs. But there was a catch: Her insurer would pay only for a used door, salvaged from another car, to replace the one that was smashed.

The salvaged door was installed but the car was never quite the same, Dailey said. The door rattled. It didn’t line up properly. Finally, when the car needed mechanical repairs, Dailey threw in the towel and traded it in for a newer model.

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