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The Boston Globe

Business

Utilities’ storm response seen as improved

Utilities’ handling of the hundreds of thousands of outages caused by the winter storm that battered Southeastern Massachusetts and Cape Cod last weekend was largely improved compared with other recent storms that caused widespread power losses and provoked denunciation from government officials and irate customers, according to many state and local officials.

Together, NStar and National Grid mustered more than 3,000 crews to replace fallen utility poles, rehang wire cables, and repair blown transformers that left more than 600,000 customers without power because of the storm, which dumped more than 2 feet of snow in some parts of the state.

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