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The Boston Globe


Consumer Report

A lost bag leaves ruined vacation — and little recourse

Q. I would very much appreciate your help on a matter that I have been attempting to resolve with United Airlines since last August. My wife, her mother, and I were headed on a vacation to Norway that was interrupted by United losing my mother-in-law’s bag, which contained special shoes she required, prior to us even leaving Logan airport. Since they couldn’t locate her bag in time, we couldn’t make it to our tour, and the trip ended before it started. In the end, we lost over $15,000, of which United has reimbursed us roughly $800 plus $1,500 of travel certificates. I have begun thinking that I should seek legal counsel or bring this through small claims.


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