Q. I would like to know if you have had complaints about Dell customer support, specifically, MyTechHelp.com. I had a problem with my Dell PC and contacted Dell tech support. I was told the tech help would cost $300 for a two-year plan covering two computers. I then received support for my problem. Because I was not sent a receipt, I contacted the number given me by the tech support person who assisted me. That is when I was told that I was dealing with a third party, not Dell.
ROBERTA COBBETT, SWAMPSCOTT
Comments
Off topic a bit...I had purchased a trial version of an online backup system. It didn't work very well so I took steps to cancel it. There was no phone number for customer service. I had to carry this out totally online. It involved live online "chat" with a number of customer service reps/technicians. ALL of them had names as such "John", "Dave", "Jason", "Jeremy", "William", etc. Funny, in general, I have found that most live technicians are in India or Asia. Was it just coincidence that the CSRs who helped me had such common American-sounding names? Or was something else going on? Why wouldn't they provide phone service? I don't have a problem with the ethnicity of the person helping me. I just want the problem fixed.