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The Boston Globe


Consumer Alert

With computer support, know with whom you’re dealing

Q. I would like to know if you have had complaints about Dell customer support, specifically, I had a problem with my Dell PC and contacted Dell tech support. I was told the tech help would cost $300 for a two-year plan covering two computers. I then received support for my problem. Because I was not sent a receipt, I contacted the number given me by the tech support person who assisted me. That is when I was told that I was dealing with a third party, not Dell.


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