Sure, there are the cracked bus frames, a history of highway accidents, and, most recently, a growing chorus of regulators questioning the safety of Fung Wah’s 28-vehicle fleet. But there are also $15 fares for a fast ride to New York, and that’s enough to inspire loyalty among customers willing to take their chances.
“When people ride Fung Wah, you know . . . it’s probably not the safest,” said Victor Kakulu, 32, of Roxbury, as he waited at South Station for the 3 p.m. Fung Wah bus to New York. “But it’s a matter of timeliness, affordability, urgency. They get you where you’re going, so you take your chances.”