PARIS — The European Union proposed a broad overhaul of the rules protecting air passengers on Wednesday, with the aim of clarifying their rights to help and compensation when flights are delayed or canceled.
Eight years after the EU first introduced its far-reaching package of passenger rights legislation, the law is still not well understood by customers.
The EU regulation applies to all carriers that take off from an airport in one of the union’s member states, regardless of nationality, regardless of their nationality .
Among the proposed changes is a rule obliging airlines to inform passengers about any flight disruption no later than 30 minutes after the scheduled departure time. Passengers delayed by two hours or more would be entitled to care and assistance at the airport, including meals and refreshments, . After five hours, passengers would have the right to renounce the flight and have their ticket price reimbursed.
New York Times