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The Boston Globe


John Hancock faces lawsuits on life insurance payouts

John Hancock Financial Services Inc., which recently settled government allegations that it didn’t work hard enough to pay life insurance benefits, now faces a potential class action in Boston making similar charges.

The lawsuit, filed in federal court, alleges that the Boston insurer routinely consulted the Social Security Administration’s master death list to check whether annuity holders had died so it could halt the payments immediately. But John Hancock failed to routinely use the same database to check if life insurance policy holders had died so the company could promptly pay beneficiaries.

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