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The Boston Globe

Business

Bank of America spars with L.L. Bean over credit card

When affinity becomes acrimony, card users lost

Enid Gamer had long used her L.L. Bean credit card to qualify for coupons, free shipping on returns, and other perks from the New England outdoors retailer.

So the Milton psychologist thought nothing of it when she received a new credit card in the mail this month, just as her old L.L. Bean card was about to expire. Just like her old card, the new one contained a scenic photo of a mountain range.

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