Around the Region

Consumer agencies list top concerns

Mortgage modifications, auto repair problems, and health and home insurance issues were among top consumer complaints in 2012, two state agencies said Monday.

The Massachusetts Office of Consumer Affairs and Business Regulation issued a list of top consumer complaints it received last year, as did the office of the attorney general. The agencies were joined at a press conference Monday by the US Postal Inspectors Office and the Better Business Bureau, which also issued lists.

Barbara Anthony. File photo. (Aram Boghosian for The Boston Globe).


“This year, one of our office’s largest sources of consumer concern was health care issues,” consumer affairs undersecretary Barbara Anthony said in a statement. “Specifically, consumers had questions surrounding continuity of care such as what to do when a child was no longer covered on a policy, what to do when they switched insurance policies, and how to handle transitioning insurance after a job loss.”

The consumer issue that the attorney general’s office heard about the most was unsolicited loan modification and foreclosure assistance.

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In some cases, a company made unsolicited contact with consumers, guaranteed results, or asked for upfront fees, which is illegal in Massachusetts, the attorney general’s office said.

The Better Business Bureau and the US Postal Inspectors Office said they fielded many calls about used-car dealers, home improvement companies, foreign lottery scams, and telemarketing issues.

Chris Reidy

Chris Reidy can be reached at
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