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The Boston Globe


Consumer Alert

On security systems, know what’s yours, theirs

Q. I am writing to you about problems I have been having with a Protection 1 home security system. Since the system was installed a year and a half ago, we have had problems with three different smoke ­detectors giving off false alarms. The company ­charges close to $200 to come fix the problem, even though it is their equipment that is faulty. The ­company did waive a couple of those fees but has stopped doing so. We have had to make four service calls in the year and a half, in some cases to fix errors that their service people made on the previous call. Now, we are forced to buy a $10-a-month warranty on the Protection 1 equipment so that we do not keep paying service fees every time there is an equipment problem. How can a company charge us money to fix equipment that is not owned by us?

Shawn Hanegan, Bedford

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