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The Boston Globe

Business

To change company’s culture, be clear

One concern managers have about a training seminar is what happens the next day. Or the next. Or the next. How do they keep the learning experienced in the seminar alive? In my field, how do they make etiquette a part of workplace culture?

It’s not easy to change a culture, but it can be done. I had one client who had about 250 individuals scheduled to attend my business etiquette seminar in groups of about 30. The first group comprised senior staff including the CEO. At the appointed hour, no one was in the room. It took about 20 more minutes before all participants were present. There was much apologizing and hemming and hawing about how it was routine for people to arrive late to meetings.

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