You can now read 10 articles in a month for free on Read as much as you want anywhere and anytime for just 99¢.

The Boston Globe


To change company’s culture, be clear

One concern managers have about a training seminar is what happens the next day. Or the next. Or the next. How do they keep the learning experienced in the seminar alive? In my field, how do they make etiquette a part of workplace culture?

It’s not easy to change a culture, but it can be done. I had one client who had about 250 individuals scheduled to attend my business etiquette seminar in groups of about 30. The first group comprised senior staff including the CEO. At the appointed hour, no one was in the room. It took about 20 more minutes before all participants were present. There was much apologizing and hemming and hawing about how it was routine for people to arrive late to meetings.

Loading comments...

You have reached the limit of 10 free articles in a month

Stay informed with unlimited access to Boston’s trusted news source.

  • High-quality journalism from the region’s largest newsroom
  • Convenient access across all of your devices
  • Today’s Headlines daily newsletter
  • Subscriber-only access to exclusive offers, events, contests, eBooks, and more
  • Less than 25¢ a week