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The Boston Globe

Business

Consumer Alert

Third party may help in disputes with small merchants

Q. I purchased a child’s Cape Cod bracelet from Goldfinger Jewelers in Hyannis for my niece’s 7th birthday last year. It did not fit. I called Goldfinger and was told that as long as the bracelet was not damaged (which it was not), I could return it for a bigger size and to include a check for postage. I returned the bracelet. My check was cashed Dec. 21, but still no bracelet. I called Goldfinger and was told they were behind in Christmas exchanges. I have called multiple times and have sent an e-mail. No word. I still would like the bracelet or my money back.

LISA COLBURN, PLYMOUTH

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