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The Boston Globe

Business

Consumer Alert

Steps to take to clear up credit report errors

When Joanna Yang applied for a mortgage preapproval she received a jolt. Two of the credit scores her lender ran were nearly 100 points lower than the first. The reason: A vet bill showed up as being in collection. It was a mistake that was supposed to have been cleared up a year earlier.

So, with the mortgage on hold, the Winchester woman tried to straighten out the mess as quickly as she could. “I was told that it will take 30 to 90 days for the change to be reflected on my credit report,” she said. “And I won’t be able to buy a house during these 30 to 90 days, while the market is moving so quickly.”

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