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The Boston Globe

Business

Etiquette at Work

Online pals can be out of line in person

Q. Recently I met a friend from an iPhone social application for the first time. We went to a chain sandwich restaurant/deli, the type of place where you order from a front counter and later the staff comes around to ask if everything is OK, if you need refills, and to take your plates. I was appalled at how my friend would snap his fingers in the air while exclaiming “Excuse me!” to get the attention of staff on the other side of a divider to demand more napkins and a refill of iced tea. The station where the napkins were was within eyesight, and I personally would have gotten up and grabbed one myself. The most appalling thing is that he never said please or thank you. Is it me, or was his behavior totally out of place? If it is out of place, how do I bring this to his attention?

G.T., BEAUMONT, TEXAS.

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