Around the Region

Benefits site debuts, with glitches

The state launched a system Monday that lets job seekers file unemployment insurance claims online, but some users were unable to access the website for several hours and got a busy signal if they called the assistance numbers.

The difficulties were resolved by noon, according to the Executive Office of Labor and Workforce Development, although an error message remained on the site all day.

The online self-service system lets people apply for benefits, request weekly payments, and check the status of claims or payments.


The state launched a similar system for employers in 2009 that enabled them to file quarterly employment and wage information and pay taxes online. The employer site also had glitches in the beginning. The state hired 30 customer service representatives to help businesses with the new system.

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The systems are part of a $46 million effort to improve the technology used to collect unemployment insurance taxes and pay benefits.

The site for job seekers is available from 5 a.m. to 10 p.m. Users can also continue to use a phone system.

Katie Johnston