You can now read 10 articles each month for free on

The Boston Globe


Consumer Alert

Customers can vote with their feet, and their money

Reaction to last week’s thoughts about customer service drew a lot of response, some positive, some not so much.

It’s hard to cover every circumstance of dealing with customer service in 400 words, and I wasn’t trying to be all-encompassing.

Loading comments...

You have reached the limit of 10 free articles a month

Stay informed with unlimited access to Boston’s trusted news source.

  • High-quality journalism from the region’s largest newsroom
  • Convenient access across all of your devices
  • Today’s Headlines daily newsletter
  • Subscriber-only access to exclusive offers, events, contests, eBooks, and more
  • Less than $1 a week