You can now read 10 articles in a month for free on BostonGlobe.com. Read as much as you want anywhere and anytime for just 99¢.

The Boston Globe

Business

Mass. jobless claim system criticized by users

Frustrated users describe glitches; but state says all is well

State officials insist a new $46 million online system for requesting unemployment benefits has been a success, despite frustration among users who struggled to make it work and could not reach anyone for help.

Officials at the Executive Office of Labor and Workforce Development said Friday that the new system processed more than 117,000 weekly unemployment claims online as of mid-Friday and Secretary Joanne Goldstein called it “modern and integrated.”

Loading comments...

You have reached the limit of 10 free articles in a month

Stay informed with unlimited access to Boston’s trusted news source.

  • High-quality journalism from the region’s largest newsroom
  • Convenient access across all of your devices
  • Today’s Headlines daily newsletter
  • Subscriber-only access to exclusive offers, events, contests, eBooks, and more
  • Less than 25¢ a week