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The Boston Globe


Mass. jobless claim system criticized by users

Frustrated users describe glitches; but state says all is well

State officials insist a new $46 million online system for requesting unemployment benefits has been a success, despite frustration among users who struggled to make it work and could not reach anyone for help.

Officials at the Executive Office of Labor and Workforce Development said Friday that the new system processed more than 117,000 weekly unemployment claims online as of mid-Friday and Secretary Joanne Goldstein called it “modern and integrated.”

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