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The Boston Globe


Tired of confusing hidden fees? The banks hear you

Under pressure from regulators, and increasingly sensitive to consumer complaints, many banks are adopting shorter, more concise, and easier to understand disclosures to their checking account fees.

Customers in the past have needed detective skills and magnifying glasses to scour account agreements that ran for more than 40 pages to figure out exactly which fees applied to their checking accounts. But now, more than 20 banks, including Bank of America, Citizens Bank, and Sovereign Bank, have condensed small booklets of fine print into a two- to four-page list of service fees to help consumers understand the costs of their accounts.

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