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The Boston Globe

Business

Multilingual app lets visitors bypass concierge

Hotels offer help on iPads; there’s a mobile version, too

For some tourists visiting Boston, the all-knowing concierge now has a backup: an online adviser who can recommend the best restaurants, nightclubs, and shopping spots within a short walk of the hotel.

The iKnow Concierge app, developed by entrepreneur and restaurant owner Timoleon Panagopoulos, is installed in six hotels in downtown Boston on wall-mounted iPads near their front desks, and it can be download onto iPhones. He is working to add hotels in Philadelphia, Miami, Dallas, Houston, and Washington, D.C.

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