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The Boston Globe

Business

ETIQUETTE AT WORK

A compliment, written or spoken, can go a long way

I received a letter the other day. If my surprise and interest in the letter are any indication of how others might react to what has become an unusual event, perhaps more of us should consider sending real letters more often in order for that message to stand out.

The letter itself was very complimentary about “Essential Manners for Men, 2nd Edition.” As I read the letter, I was reminded about the power of the compliment. I spend a lot of time talking about rudeness and the destructive nature of negative messages, but not much time talking about positives. And compliments are a great form of the positive.

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