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The Boston Globe

Business

CONSUMER ALERT

Better deals, bigger risk when you name your price

Q. I recently entered a dispute with Priceline.com over a car rental reservation. The charge is for a car that I was to use during a planned trip to California. About a week before I was to travel, I collapsed while staying at my sister’s home and was found by neighbors three days later in a comatose condition. I remained under care for the next couple of weeks and never made the trip. After I received my credit card bill, I disputed the charge, which was for eight days of a car rental I never used. I called Priceline and was told by a supervisor that the charge was nonrefundable, despite my medical emergency. Is there any action that I might take to have this charge canceled or modified?

George A. Ripsom, Chelmsford— GEORGE A. RIPSOM, CHELMSFORD

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