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The Boston Globe


Etiquette at work

Do business e-mails merit an immediate response?

The participants at my business etiquette talk were busy solving a “difficult situation” exercise, and I took a moment to sit with one of the event organizers.

“I hope you’re going to talk about e-mail,” he said. He was curious about the rules of responding to e-mails. He was frustrated that people expect an immediate response. I concurred.

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