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The Boston Globe


Jobless benefits system defended

State Labor Department Secretary Joanne Goldstein sent a letter to legislators Thursday seeking to assure them that the new $46 million computer system for managing jobless claims is functioning with minimal problems — even as complaints from unemployed and recently employed workers continue to surface.

“Overall, the launch was successful and the system is working,’’ Goldstein wrote. Yet in a nod to the flood of calls and complaints into the Department of Unemployment Assistance — and to legislators’ offices — she said, “I recognize this success is irrelevant to the claimant who is without benefits or cannot reach a claims representative.’’

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